Construction Systems Support Analyst, Trimble Unity Construct

Construction Systems Support Analyst, Trimble Unity Construct

In addition to the responsibilities listed below, this position is responsible for having comprehensive knowledge of IT methodologies and design/construction principles. With oversight from management, managing established priorities and providing status updates, facilitating knowledge transfers to various groups, troubleshooting design and construction software application and associated tools, documenting incidents/defects and associated resolutions, managing user access, providing support in the maintenance of software application and associated tools, applying business analysis tools / method / techniques across a range of small scale projects to elicit business requirements, assessing information gathered, identifying discrepancies/conflicting requests, distinguishing user requests from the underlying true needs, driving and challenging business units on their assumptions of how their design can be successfully implemented, conducting and evaluating user acceptance testing, identifying risks and implementing mitigation plan developed by management, providing post-implementation support, creating or peer reviewing user documentation, identifying potential impacts of design and configuration based on SOX and Internal Control, and appropriately communicating to management as needed.

Essential Responsibilities:

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Supports construction operations by: providing specific guidance and coordination with the support team following narrowly defined parameters; using judgment and discretion to interpret guidelines to assist with the resolution of non-standard problems; and communicating between the project team and others inside and outside of the organization.
• Supports construction deliverables by: working on smaller to larger organizational projects from initiation to close-out; developing, analyzing, and executing project plans which include scope identification and management, schedule, inter-dependencies, and resource forecast; assisting in project financials; monitoring project performance against plan and provides input and justification for costs and budget impact; coordinating with project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project; and allocating resources, establishes schedules, and makes task assignments with minimal oversight from more senior project managers.
• Contributes to vendor relationship management by: supporting vendor relationship management and assisting with vendor assessments through updating department databases with changes to vendors active status as needed, providing guidance to vendors with challenges to meet requalification financial criteria; and obtaining necessary documentation from vendors to complete new vendor qualification and annual vendor requalification and documenting vendors file as appropriate.
• Acts in accordance with KP compliance by: utilizing a full working knowledge of the precepts of Corporate Compliance and Principles of Responsibility to maintain confidentiality, protect the assets of the organization, act with integrity, report observed fraud and abuse, and comply with applicable local, state, and federal laws and program policies and procedures.
• Contributes to the management of knowledge and documents by: utilizing existing documentation to build and enhance comprehensive foundational knowledge of policies and procedures; developing, reviewing, and updating template documents independently; and facilitating training and knowledge management practices to increase knowledge (e.g., Business Process Package, Community of Practice).
• Supports the use of data and metrics throughout construction management process by: performing standard and non-standard data entry to support planning and scoping with minimal day-to-day guidance from a supervisor; and utilizing comprehensive foundational knowledge of metrics to monitor and improve upon their own performance.

Minimum Qualifications:

• Bachelors degree in Engineering, Architecture, Construction Management, Business Administration, Computer Sciences, Finance, Law, or related field AND minimum one (1) years of experience in construction management, field construction, design, construction/project management software, procurement, contract administration, a directly related field OR Minimum four (4) years of experience in construction management, field construction, design, construction/project management software, procurement, contract administration, a directly related field.

Additional Requirements:

Preferred Qualifications:

• Strong customer service skills, patience, client/end user oriented
• Working knowledge of Trimble Unity Construct / e-Builder
• Technical Application/Systems Support Experience
• Construction Industry/Terminology Experience
• Project Management Experience (i.e. Scope, schedules, budgets)
• Process Improvement Certification or Project Management Certification.
• One (1) year of experience in quality management/improvement.