Customer Service Supporter

Customer Service Supporter

JYSK is an international furniture chain with Scandinavian roots and a goal to make it easy to furnish every room in any home and garden. With over 3000 stores and online shops in 50 countries, we are always close to our customers no matter how they prefer to shop.

In Norway, the customer center in Furuset is one of the most important meeting places with our customers. Here, an engaged team works every day to ensure that JYSK delivers the service we can be proud of.

Stillingsbeskrivelse

We are now looking for several Customer Service Supporters who will be part of our energetic customer service team. This is a role for you if you like a fast pace, are curious about people, and are triggered by finding good solutions – whether it’s answering a simple inquiry, handling a complaint, or giving advice that leads to a sale.

With us, you will have a varied workday where you:

• Answer customer inquiries via phone, email, chat, and social media.
• Resolve issues effectively and professionally – ensuring that the customer leaves with a good experience.
• Contribute to upselling by recommending products and solutions that meet the customer’s needs.
• Work towards clear goals, always with the customer’s feelings in the center.

Kvalifikasjoner

We believe you will succeed with us if you:

• Have strong communication skills, both written and verbal, in Norwegian and English.
• Are structured and independent, but also a team player who shares knowledge and energy with your colleagues.
• Keep your head cool when the pressure is high, and meet both customers and colleagues with a smile.
• Like to work towards goals, and are motivated by creating results.
• See sales as a natural part of good customer service.

Previous experience in customer service is an advantage, but not a requirement. We provide thorough training and close follow-up.

Ytterligere informasjon

What can you expect from us?

• A thorough introduction and training period.
• Clear development opportunities, both within customer service and further career within a large international company.
• A bonus scheme linked to results.
• Modern premises on Furuset with a canteen, gym, and good parking facilities.
• Staff discounts, annual meetings, and social events.
• A team that supports each other and celebrates successes together.

Customer service center opening hours:

• Monday–Thursday: 08–18
• Friday: 08–17
• Saturday: 10–16

You will work in shifts so that we cover the entire opening time.

Ready to become part of the JYSK team? Send us the best and most unique application you’ve ever made, where you tell us who you are, why you’re applying, and how you can contribute to creating fantastic customer experiences together with us. We’re waiting with bated breath :)