Help Desk Supporter

Help Desk Supporter

JYSK is an international retail chain, part of the Danish group Lars Larsen, specializing in Scandinavian style sleeping & living furniture.

JYSK has grown rapidly over the years, from the first store in Denmark in 1979 to over 3,000 stores today worldwide. To ensure and support future growth, we need the best collaborators.

Job Description

The help desk department is responsible for managing technical IT support requests from the retail stores, supporting both the stores during the entire opening hours for critical malfunctions that block operations, and the traveling and head office staff.

Your main activities will be:

• Configuration and repair of retail cash registers, PCs, printers, telephones, smartphones, and tablets
• Receipt and management of tickets for anomalies or requests from colleagues and stores (Helpdesk first level)
• End-to-end management of anomalies or requests
• Support to colleagues in all IT topics
• Proposal of solutions and improvements related to daily operations
• Setup of the IT system for store openings (cash register, PC, printers, and devices)
• Management and coordination of external companies for all IT works related to installations and maintenance of the company's IT systems
• Phone support shifts during store opening hours, holidays, and weekends
• Active participation in IT projects
• On request, participation in meetings in English
• As needed, manual translations and IT documentation from English to Italian

Qualifications

• Technical and IT diploma
• Good knowledge of the English language, oral and written (B2)
• Good knowledge of Networking (TCP/IP, LAN, WAN, and WLAN)
• Knowledge of network infrastructures
• Skills in installation, configuration, and maintenance of Microsoft, Android, and iOS operating systems
• Ability to work in teams and prioritize
• Excellent knowledge of the office package
• Excellent communication and relationship skills
• Problem-solving attitude

Additional Information

Is this your next opportunity? Apply today!

About the hiring process:

We process applications on an ongoing basis and complete the recruitment when we find the right candidate. We give the opportunity for an interview (remote or in person) to suitable candidates – and for some positions, we ask for a video interview, where we look forward to getting to know your motivation for the job.

About JYSK

We believe that our collaborators are the key to our success, going from the first store in 1979 to more than 3,300 stores worldwide today. This is why we are committed to offering development and growth opportunities within JYSK and are also proud to reward commitment and great performance among our collaborators. Our three fundamental values of JYSK – Trader, Colleague, and Company Spirit – express the behavior and attitude we expect from each other. We trust each other and believe in delegation and freedom with responsibility. People are different. We welcome diversity, a culture of acceptance, appreciation, and respect where everyone can develop their personality and ideas.

For more information, visit our career page

The job offer is intended for both genders, in compliance with the provisions of laws D.lgs. 903/77 and D.lgs. 125/91.

Work Location

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