Customer Service Supporter Full Time

Customer Service Supporter Full Time

JYSK has grown rapidly over the years, from the first store in Denmark in 1979 to over 3,000 stores worldwide today. To ensure and support future growth, we need the best employees.

Job Description

For our Customer Service department, we are looking for a Customer Service Supporter who will be a JYSK ambassador for our customers, always being at the forefront of customer relations and providing the best customer service on all channels. As a Customer Service Supporter:

• You are customer-oriented and able to listen and meet the customer's needs.
• You have a natural predisposition for communication.
• You have a high level of empathy.

Do you see yourself in this role as a Customer Service Supporter in JYSK? Then you are the person we are looking for!

WHAT WE OFFER YOU

You will have the opportunity to join a retail company that wants to be the first choice for candidates in the job market. You will have the opportunity to work in a dynamic environment where your contributions will be heard, you will be involved, and your development will be fundamental for us. Furthermore, as a JYSK ambassador, you will have the following benefits:

• Opportunity for development through excellent training and mentoring
• An introductory training course to start your career in JYSK
• Flexible work with the possibility of smart working up to 2 days per week
• Support in working with modern systems and tools (SalesForce, personalized intranet, online complaints system, customer database)
• 20% discount on JYSK Group companies and Lars Larsen

YOUR RESPONSIBILITIES

You are the first point of contact for our customers. In the JYSK Customer Center, the days are full of requests from customers through different channels. You will be able to identify customer problems, solutions for the same, and how to prevent them in the future. The resource will take care of:

• Taking care of your work and finding solutions for our customers, providing professional, positive, and competent service.
• Working in an open environment where you collaborate with colleagues in order to exceed customer expectations.
• Being part of a team oriented towards objectives, with high paces and the need to adapt to different situations.
• Having close internal collaboration with retail, administrative sectors, and external online transport companies.
• Creating sales in order to meet all customer needs and our objectives.
• Managing customer requests through phone, email, chat, and social media.

Qualifications

• Empathy, you like to listen actively to customers and support them.
• Being professional and open to dialogue
• Understanding the importance of requests and remembering that you work to help others.
• Availability to work on shifts from Monday to Saturday in the working hours of 09.00 - 18.00
• Excellent Italian language skills and good knowledge of English (B2)
• Experience in jobs in contact with the public is appreciated.

Additional Information

IS THIS YOUR NEXT OPPORTUNITY? Apply today!

Recruitment process:

We process applications on a continuous basis and complete recruitment when we have found the right candidate. We give the opportunity for an interview (remote or in person) to suitable candidates – and for some positions we ask for a video interview, where we look forward to getting to know your motivation for the job.

About JYSK

We believe that our employees are the key to our success, moving from the first store in 1979 to more than 3,000 stores worldwide today. This is why we are committed to offering development and growth opportunities within JYSK and we are also proud to reward commitment and great performance among our employees. Our three fundamental values of JYSK – Trader, Colleague, and Company Spirit – express the behavior and attitude that we expect from each other. We trust each other and believe in delegation and freedom with responsibility. People are different. We welcome diversity, a company culture of acceptance, appreciation, and respect where everyone can develop their personality and ideas.

For more information, visit our career page.