Customer Support (german Speaker) (m/f/d)

Customer Success/Support

We love challenges. We love to build. We love to make things happen. At JUSTROCKET, we're assembling the brightest minds to create exceptional teams and an ecosystem of like-minded and execution-oriented experts. Since 2016, we have been the heartbeat of the tech community in Cluj-Napoca.

The Partner we are hiring for is a fast-scaling PropTech Company with Offices in Munich, Germany and Cluj, Romania. The property management sector is a huge market with more than 18,000 property managers managing over 10 million building units and being responsible for complex workflows. Property managers are still missing the key centerpiece to digitize their processes: a state-of-the-art, workflow-oriented, and user-friendly digital operating platform.

Some more interesting project facts:

• The product is in live operations
• Document identification via OCR / information categorization / management
• Banking transaction processing/payment
• International / cross-border team working closely together
• One may influence the product with creative solutions
• Take part in the digitalization of an old industry
• And many more – let's talk!

Tasks

We are looking for a Customer Success/Support who is ready to revolutionize the future of property management with the uniquely simple, fast, and beautiful PropTech solution that we are offering.

As part of our customer support team, you will help our customers with their daily work with the project.

Your activities will include:

• Process phonecalls & tickets
• Editing tickets
• Answering product-related questions
• Provide feedback to the customers in using German language
• Conception and creation of support articles and videos
• Coordination and communication with the developers

Requirements

You shall bring:

• Customer facing experience
• Fluent in English & German (both writing & speaking)
• Problem-solving skills and technical understanding of products and systems
• Strong communication skills in customer contact
• Reliability and independence in handling tasks

Nice to have:

• Background in economics, computer science, business administration, or similar (Bachelor/Master).

In case you are interested in the tech part: the project's general tech stack is:

• React
• Java (Spring)
• Microservice architecture with Kafka(-streams)
• Docker-based CI/CD processes
• AWS/kubernetes/terraform

Benefits

We provide:

• Assistance in setting up the project/integrating with the team
• Guidance while onboarding
• Support in any aspect of your activities
• Free choice of hardware
• Perks like private health insurance and 7card
• Regular team events like a week in a mountain hut
• Hybrid work mode (we will empower a flexible hybrid mode forever)
• Central working place in a big company house with lots of community space such as garden, BBQ area, and much more
• Anything you are missing – let's talk!

Some final words:

You will be joining a dynamic and cross-border project team in Cluj, working closely together with product owners, and a development team of developers.

If you have any further questions feel free to contact us any time!

Looking forward to meeting you for a (virtual) coffee or tea