Rehab Aide/client Service Representative

Client Services Representative/Rehab Aide

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High School Graduate or Equivalent

Experience / Qualifications

• American Heart Association BLS Certification for Health Care Providers.
• One-year experience as a rehabilitation services aide and experience in dealing with patients preferred.
• Enthusiastic, friendly, patient focused customer service skills.
• Knowledge of computer software including word, excel, and patient scheduling systems.
• Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas to ensure completeness of task and customer satisfaction.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.

Position Summary

The Client Services Representative/Rehab Aide will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. This position is responsible for providing patient care assistance, registration, and scheduling for rehab clients.

• Preparation of treatment rooms before and after patients are treated
• Application and assistance with preparing hot packs and cold packs and other modalities as directed by therapists and assistants
• Provides assistance with patient transfers
• Maintains supply levels of clinics
• Monitors and alerts management to broken or unsafe patient equipment
• Assists therapists and assistants in certain areas of patient care as delegated with ongoing supervision
• Cleaning and maintaining the appearance and cleanliness of facility
• Keeps clinics in compliance with regular maintenance in compliance with joint commission and environment of care standards
• Able to apply/remove specific patient braces/splints as directed by therapists or assistants
• Knowledge of adaptive equipment and assistive devices used in an outpatient rehab setting
• Answering the phone, prepare patient files, fax medical records to physician offices
• Follows up with tracking patient authorizations
• Assists therapists with plan of care document tracking
• Scheduling for multiple clinic locations, rescheduling patient appointments, and calling patients to confirm appointments using rehab scheduling computer system
• Pre-registration of patients in multiple computer systems and discharging patients in multiple computer systems
• Completes patient registration and processes patient co-payments
• Assists with Work Que Monitor tracking of documents
• Knowledge of wellness center procedures including opening and closing of facility, recording, and taking payment for wellness retail items and memberships in gym assist and pro-shop programs, able to schedule wellness services in computer scheduling system
• Performs other duties as assigned

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge's bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.