Travel Account Manager I - Chase Travel - Remote Eligible

Travel Account Manager I

Job Description

Elevate your career in travel and account management by cultivating strong client relationships and delivering exceptional service.

As a Travel Account Manager I in Chase Travel, you will play a pivotal role in delivering client agreements and enhancing partnerships. Your deep understanding of data driven processes and insights, preferably in the Corporate Travel industry, will support the oversight of consulting contracts and services. A strong focus on data will be central to your success—leveraging analytical thinking and technology tools to interpret client data, identify optimization opportunities, and craft compelling data-driven narratives. Your ability to translate complex data into actionable insights through storytelling will foster collaboration and drive strategic improvements. By proposing and implementing enhancements to current processes, you'll help ensure service delivery that consistently exceeds client expectations.

Job Responsibilities

• Serve as a liaison between internal teams and clients, ensuring alignment on contracts and consulting services, particularly in the area of gathering client data, processing and storing data, and loading the data into our data warehouse and visualization tools (ETL).
• Use data and technology tools to identify and propose business optimization solutions.
• Build and maintain professional relationships, anticipating client needs with personalized support.
• Analyze and interpret client data to develop actionable reports and recommendations.
• Own the end-to-end client reporting process, from data gathering to execution and delivery.
• Apply data analysis techniques to ensure timely, accurate, and impactful reporting.
• Manage customer escalations, collaborating across teams to resolve issues effectively.

Required qualifications, capabilities, and skills

• Minimum of 2 years of experience in travel account management, data analysis, or similar client-facing roles.
• Proficiency in data visualization tools such as Tableau, Power BI, or equivalent platforms.
• Experience with SQL, Microsoft Access, and database management tools (e.g., SQL Server Management Studio).
• Strong analytical skills with the ability to synthesize complex data into clear insights.
• Proven ability to develop professional relationships, anticipate client needs, and provide personalized support.
• Effective conflict management and stakeholder engagement skills.
• Excellent verbal and written communication, with storytelling capabilities to convey insights.
• Familiarity with travel management technology tools and corporate travel operations.
• Curiosity and experience using generative AI and large language models (LLMs) such as Gemini, ChatGPT, Copilot, Perplexity, Grok, and Claude to enhance productivity and insight generation.