Client Service Manager III

Client Service Manager III

Join our team and make a significant impact on our client service teams at JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a Client Service Manager III within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.

Job responsibilities:

• Risk & business control coordination: Act as a first-line partner to Risk, Compliance and business; manage and escalate all risk matters; ensure effective control environment and issue management.
• Govern the efficiency and quality of all data operations for all critical segments – customers and internal stakeholders
• Leverage expert strategic planning abilities to guide the direction of our customer reference data and Global metric governance
• Define and evolve the organization's AI strategy, ensuring alignment with corporate objectives and responsible AI principles; establish governance frameworks and refine compliance guidelines as AI capabilities mature
• Establish and lead an AI pillars fostering collaboration across business units and functional teams, work closely with leaders across the enterprise to drive prioritization of AI initiatives using value/viability frameworks and tools
• Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
• Utilize your expert knowledge in strategy and governance to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage.
• Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.
• Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent in accounting, finance, or related fields
• Minimum of 6 years' experience in data analysis and syndicated lending
• Knowledge of investment banking products, specifically loans.
• Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
• Advanced skills in conflict management, with experience in resolving complex client issues and complaints.
• Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.

Preferred qualifications, capabilities, and skills:

• Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance.
• Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations.
• Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
• Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
• Experience in mentoring team members and leading projects to achieve client and business goals.