Client Onboarding Implementation Associate

Client Onboarding Implementation Associate

As a Client Onboarding Implementation Associate within Chase Merchant Services Operations and Client Support & Implementations, you will be responsible for ensuring client satisfaction related to boarding requirements and data entry into Merchant Services systems and applications.

JPMorgan Chase is seeking highly talented candidates for full-time positions in our Chase Merchant Services (CMS) Operations and Client Support & Implementations (CS&I). The Client Onboarding Implementation Associate is a client facing role responsible for ensuring client satisfaction related to boarding requirements and data entry into Merchant Services systems and applications. The Associate is accountable for all on-boarding efforts, issues, and navigating the organization processes on behalf of the client and provider groups. The Associate needs to be highly organized, have a strong client presence with superior communication skills, both written and verbal, as well as problem solving skills, strong leadership capabilities and client first attitude.

• Excellent client-facing skills with objective of facilitating all onboarding activities with a sense of urgency
• Oversee the entire client implementation process, ensuring seamless onboarding and resolving complex merchant issues.
• Maintain knowledge of procedures, policies, and products; adhere to quality control for client boarding and maintenance.
• Provide feedback to management to improve service delivery and assist in large conversions or complex boarding events.
• Manage multiple priorities under pressure with minimal supervision to meet business objectives.
• Coordinate and update setup forms, documentation, and solutions; create and update job aids and conduct training.
• Exhibit initiative and achieve goals in an unstructured environment, managing multiple priorities under pressure.
• Facilitate onboarding activities with urgency, managing client expectations and supporting a diverse, team-oriented climate.
• Oversee escalation concerns, demonstrate professional interpersonal skills, and ensure accurate data entry.
• Manage ad-hoc projects, lead presentations, and support organizational operations and business segments.
• Facilitate all onboarding activities with urgency, managing client expectations regarding boarding documents, activities, and go-live dates.
• Support a diverse and inclusive climate; coordinate with peers and internal partners with a team-oriented mindset.
• Demonstrate superior professional interpersonal skills with all stakeholders.
• Ensure attention to detail for accurate data entry into related systems.
• Lead and achieve goals via influence over non-direct resource assignments
• Proven high level of personal initiative, setting and achieving challenging goals, and demonstrating ability to work in unstructured environment
• Excellent and efficient skills using MS Excel, PowerPoint tools, Customer Relationship Management tools, PeopleSoft and general system navigation
• Proven ability to work well under pressure with minimal supervision
• Ability to balance needs of clients with associated risks and interests of the firm
• Ability to manage multiple and competing priorities in pursuit of business objectives
• Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments
• Bachelor's Degree, or equivalent experience, with a minimum 1 year in financial services or financial services consulting
• Strong interpersonal skills with excellent verbal and written communication skills
• Excellent end-to-end problem solving skills
• Demonstrated ability to resolve conflicts and positively influence and lead others.
• Strong time management, project management, change management and organizational skills
• Ability to interact productivity with colleagues at all levels