Customer Service Specialist

Export Operations Manager

Provide service to customers and manage an assigned area of expertise or a team by coordinating, supporting, and following up to achieve development, improvements, and the best possible service.

Responsibilities:

• Ensure end-to-end follow-up of export order processes (order receipt, production planning, shipment, and delivery)
• Analyze customer requests and provide fast and effective solutions
• Coordinate with relevant departments and external stakeholders in customs, transportation, and logistics processes
• Prepare, review, and ensure compliance of export documentation with regulations
• Conduct regular reporting through Microsoft Office and ERP systems
• Continuously develop customer relationships and maintain a high level of customer satisfaction

What We Look For:

• Bachelor's degree in Faculties of Economics and Administrative Sciences or Engineering
• Minimum 3 years of experience in export operations
• Knowledgeable about export regulations and transportation modes (land, sea, air) for the America, Africa, and Europe regions
• Proficient in Microsoft Office programs
• Excellent command of written and spoken English
• Possesses strong analytical thinking, planning, problem-solving, and result-oriented working skills
• A good team player with strong communication competencies
• Residing in Istanbul

Position Information:

Company: Jotun Boya Sanayi ve Ticaret A.S.

Contract Type: Regular

Time Type: Full time

Closing Date (dd.mm.yyyy): 09.11.2025

Who We Are:

Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.

Jotun Boya San ve Tic A.Ş. in Turkey, operates since 1989 with more than 750 employees. Jotun Boya produces and sells Marine, Protective, Powder Coatings and Decorative Paints with over 500 dealers across Turkey. Jotun makes its mark on your surroundings, from steel bridges to beautiful walls; from cargo vessels to refrigerators and iconic buildings. Do you want to join us and make your mark?

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!