Jonas Club – Project Synergy - Implementation & Customer Success - Remote Eligible

Implementation & Support Specialist

You care about helping small business owners (and enterprise clients) reach their dreams. You sweat the details of their issues and truly care about the customer experience. In fact, you do whatever's needed to help our customers succeed. You're a terrific listener, a diplomatic negotiator, and a discerning communicator. You see what needs to be done and you're motivated to do it without direction, at the same time looking for opportunities to share ideas and pitch in on others' projects. You take customer feedback as a challenge to get it right and get joy from building a product that customers love.

The ideal candidate will be self-motivated, independent, customer focused with the ability to set priorities. The candidate will also be a strong communicator, a problem solver, one who listens, and has patience and composure when dealing with clients. The position will also involve strong collaboration with colleagues in all areas of our business including software development, customer support, and sales to help ensure our clients' needs are being fulfilled.

Job Responsibilities

• Install, configure, and train our customers with the highest quality service to ensure a smooth business transition.
• Outside of implementation projects, you will be available for customer support through designated channels, striving to maintain service level agreements.
• Build and maintain client relations; understanding and motivating clients through integrity and trust.
• Consult with clients and review their current work process to assess their needs.
• Assist clients to create and meet milestones while continuing to monitor project budgeted hours.
• Discuss requirements and explain functionality to both technical and non-technical individuals or groups.
• Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process.
• Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites.

Job Qualifications

• College or University Degree in Accounting, Information Technology, or equivalent professional experience.
• You love technology. And you have acquired technical learning. Tell us about it.
• You are passionate about helping others.
• You are good at problem solving…and you enjoy it!
• Effective verbal and written communication skills.
• Excellent organizational skills and time management.
• Experience in the Club industry would be considered an asset.
• Knowledge of Jonas Club Management Software would be considered an asset.
• Must be willing to travel up to 50% of the time.

More About Jonas Software

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.