Client Success Representative - Remote Eligible

Client Success Specialist

Serve as the primary point of contact for our clients, ensuring they achieve value from our products and services. Responsible for building strong relationships, assisting with onboarding, providing ongoing support, and working closely with our product and sales teams to deliver an exceptional customer experience. Your goal is to drive client satisfaction, retention, and long-term success.

Responsibilities:

• Receive and respond to client inquiries quickly and efficiently;
• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution;
• Investigate and problem solve a wide range of customer inquiries both through email and phone calls;
• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates;
• Share customer feedback and functionality requests with the Product Management team; • Build strong relationships with customers, ensuring trust and 100% satisfaction;
• Review and test new product functionality.
• Other duties as assigned.

Qualifications and Education Requirements:

• The ability to work independently on multiple projects simultaneously with minimal direction;
• Excellent written, verbal and interpersonal communication skills, problem solving and conflict management;
• The ability to quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members;
• The ability to learn new programs quickly is essential;
• Strong knowledge of Microsoft Office Suite is required;
• Friendly, outgoing, empathetic and customer focused;
• Willingness to work variable hours as needed;
• Bachelor's degree or equivalent experience;
• Must be trustworthy and possess a high level of integrity.

Business Unit: Aptech Computer Systems

Scheduled Weekly Hours: 40

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.