Customer Service Representative

Customer Service Representative

Location: Gliwice, Poland

Together for a cleaner, healthier world. Our Johnson Matthey Clean Air sector excels in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality, helping our customers meet legislative requirements globally.

Role: As a Customer Service Representative, you will help drive our goals by:

• Providing customers with routine feedback as to the status of their open orders, managing expectations where necessary;
• Identifying and escalating potential supply gaps early, providing both JM & the customer with the best opportunity to react;
• Liaising with the rest of the JM supply chain & quality departments to help prioritise customer requirements;
• Ensuring JM's business interests are respected, enforcing SLAs where necessary;
• Resolving customer complaints in a timely & satisfactory manner;
• Supporting the Johnson Matthey Commercial department, where reasonably called upon, to provide information & insight into supply chain processes;
• Protecting Johnson Matthey's brand & reputation by always maintaining a high degree of professionalism when communicating with external customers;
• Being responsible for customer invoicing and customer returns & complaints. Directly manages the relationship with customers in the next tier of the supply chain;
• Supports the OEM relationships managed by the commercial team;
• Liaising with many other JM departments, including: Supply Chain, Quality and Credit Control to provide the best possible level of customer service;
• Monitors and reports on the success & failures of the supply chain through defined KPIs.

Key skills that will help you succeed in this role:

• Experience in a similar role – min. 5 years;
• Experience working within an automotive or manufacturing supply chain;
• Fluent in English (written and verbal) and Polish;
• Experience with MS Office applications (Excel);
• Experience with SAP;
• Experience with BI reports will be an asset;
• High attention to detail;
• Ability to remain calm in under pressure situations;
• Ability to contribute to continuous improvement.

Nice to have:

• Good knowledge of German, both spoken and written.

What we offer:

• Direct employment within our company structure;
• Opportunity to gain valuable experience in a modern, automated production environment;
• Seasonal financial benefits (winter and summer bonuses);
• School starter kit allowance;
• Subsidised meals in the company canteen (breakfasts, lunches, and vending machines with ready meals);
• Fresh fruit Wednesdays;
• Private medical care with LuxMed (basic package for 1 PLN) with the option to include family members;
• Co-financing of a sports card;
• Additional life insurance;
• Employee Referral Programme;
• Employee Pension Plan (fully funded by the employer – 4% of salary);
• Convenient location – Gliwice, Łabędy Zone.

Even if you only match some of the skills, we'd love to hear from you to discuss further! #LI-ES1

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.