Customer Service

Join Our Team As Customer Service In Johnson Electric

Location: Zacatecas, Mexico (100% in-person)

Your Mission, If You Choose To Accept It: As our next Customer Service, you will be at the forefront of ensuring that orders in the system are created with the correct order type and billing chain, eliminating the level of delay in deliveries, and creating internal production orders promptly in the system (Oracle). Your experience in Customer Service will be crucial to drive our success and surpass the limits of what is possible.

Why You'll Love Working Here:

• Collaborative Culture: A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
• Competitive Compensation: Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
• Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects.
• Professional Advancement: Clear career paths and opportunities for growth within the company.

What You Will Do:

• Comply with customer requirements such as documentation for shipments, ASN sending, maintenance of portals, disputes, response to alerts, CUMs, among others.
• Ensure that orders in the system are created with the correct order type and billing chain.
• Eliminate the level of delay in deliveries.
• Create sales order and internal production order promptly in the system (Oracle).
• Ensure the optimal level of inventory in the warehouse to cover customer orders in time and form.
• Develop weekly shipment plan and communicate it to the shipping and quality area.
• Maintain a delivery level above 90% (delivery rating).
• Maintain a customer satisfaction level above 90% (delivery rating).

What We Are Looking For:

• University degree in Administrative, related or equivalent experience.
• 1 year of experience in Customer Service in the automotive industry.
• Handling of customer portals, preferably Stellantis.
• Solid knowledge of Excel.
• Advanced level English.
• Handling of MRP system, preferably Oracle.

How To Apply:

Apply online at www.johnsonelectric.com - We are eager to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company's most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfillment and meaning in the work they do.