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Technical Support Specialist II
Troubleshoot customer technical issues and document solutions efficiently
Bogota
Junior
1 week ago
Johnson Controls
Provides building automation, HVAC, fire, and security solutions to improve energy efficiency, safety, and sustainability in commercial and industrial facilities.
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Technical Support Specialist Ii
Johnson Controls is seeking a detail-oriented and customer-focused Technical Support Specialist II to join our support team in Bogotá. This role is responsible for providing first-level technical assistance to customers, troubleshooting issues, and ensuring a high level of customer satisfaction.
What will you do?
- Provide technical and application support via phone and email in a professional and timely manner.
- Understand and analyze the reported issues, ensuring accurate resolutions are provided to customers with complete documentation.
- Develop skills in analytical thinking and holistic problem-solving to troubleshoot real-time cases.
- Document all customer interactions and technical issues in the support ticketing system.
What we look for:
Essential Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of experience in technical support or a related field.
- Strong understanding of technical systems and software applications.
- Excellent verbal and written communication skills in English.
- Ability to work well in a team environment and under pressure.
What we offer:
We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in creating innovative solutions that enhance the environment and improve the quality of life for people around the world.
About Johnson Controls
Provides building automation, HVAC, fire, and security solutions to improve energy efficiency, safety, and sustainability in commercial and industrial facilities.