Customer Service Specialist

Job Title

Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding transport. Coordinate transitions of new activities into BBC.

As a part of discovery team:

• Map current process and propose new standardized process
• Create, maintain and follow up on meeting of KPIs and SLAs of the team
• Create training material for entire team
• Collect all systems requirements and implement in team. Support implementation of new systems if applicable.
• Assure all required changes are documented in change requests and implemented within deadlines and sufficient quality
• Supporting hiring and onboarding of newcomers

Sales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.

• Register and maintain customer data and records
• Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims
• Cooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCI
• Act as customer's main speaking partner, identify customer needs, resolve "conflicts", build and nurse customer relationship/intimacy
• Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands
• Coordinate shipping instructions from customers to Logistics Specialist
• Invoice and follow up on orders
• Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement dates

Purchase order: Handle orders for different factories

• Registering new suppliers of goods & services
• Place purchase requisitions (PR) and send requests for PO creation or necessary adjustments
• Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.
• Hand over the packing lists to Logistics Specialist
• Maple – handle enquiries from AP team

Shipping:

• Closely cooperate with Logistic Specialist – provide all the transport related instructions such as packing list and other specific information needed for transport booking

Other areas:

• Provide team backup at absences and high workload

Order handling processes

• Customer set up, Order entry on SO side, Supplier set up, Order entry on PO side, VAT flows, Logistic flow and incoterms, Document requirements, Pricing

ERPs and other online systems

• JDE, Sage, Salesforce, DOA, SAP

Learn about Factories and different products

• Product portfolio, Factories we work with and their requirements based on products

Learn about customers we support

• Indirect, Direct

Cooperation with other departments

• CPS, VMF, Logistics, AP team, AR team, Product team, VAT team, Finance, Sales

What are we looking for

• Customer oriented candidate with focus on details
• PC skills – MS office
• Communication skills
• English language
• German language is advantage
• Problem solving
• Interpersonal skills

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs. You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Starting from 1700 EUR/month gross (plus a regular monthly bonus after 6 months of employment) based on relevant experience.

This salary is our minimum advertised salary. We value each employee who joins Johnson Controls, therefore insuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.