Customer Service Specialist

Join Us as a Customer Service Specialist

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What You'll Be Doing

As a Service Operations Specialist, you'll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

What You Bring

Must-Haves:

• At least 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves:

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

What We Offer

• Competitive Salary: commensurate with your experience and impact
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Flexibility: Purchase up to 10 extra days—up to 35 days total
• Robust Benefits: Pension (up to 7% employer match), life assurance, employee assistance program, referral scheme
• Exclusive Perks: Discounts with top retailers, cycle-to-work scheme, and savings on Johnson Controls products
• Career Growth: Clear pathways for development and internal mobility

Ready to elevate your career in service coordination?

Apply now and become part of a team that values precision, collaboration, and customer excellence.