Customer Service Coordinator

Engineering Coordinator

Location: Cardiff Branch

Company: CDS Integrated Security Systems Ltd (a Johnson Controls Company)

What We Offer:

• Competitive Salary: Reflecting your skills and experience.
• Flexible Hybrid Working: Designed to suit your lifestyle and work-life balance.
• Generous Leave: 25 days of annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total entitlement to the equivalent of 35 days.
• Comprehensive Benefits: Including a pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: Enjoy savings with high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Access to extensive training and advancement opportunities.

What You Will Do:

As our Engineering Coordinator in Cardiff, you'll help keep everything running smoothly. You'll be the main point of contact for customers and engineers, making sure service requests are logged, jobs are scheduled, and updates are shared. You'll use our system (Simpro) to organise daily tasks and support the team with admin duties. It's a busy, office-based role where your organisation skills and clear communication will make a big difference.

How You Will Do It:

• With precision, professionalism, and a proactive mindset.
• Using your strong communication and organisational skills to manage multiple priorities.
• By leveraging technology like Simpro (don't worry—we'll train you!) to streamline operations.
• Collaborating with a supportive team in a fast-paced, customer-focused environment.
• Taking ownership of your role and making a real impact every day.

What We Look For:

Required:

• Experience in a coordinator, administrator, or service desk role—ideally in engineering, security systems, or facilities.
• Strong verbal and written communication skills.
• Excellent organisational abilities and a knack for prioritising tasks.
• Confidence using IT systems and a willingness to learn new tools.
• A customer-first attitude and a proactive approach to problem solving.
• Ability to work independently and as part of a team.

Preferred:

• Familiarity with scheduling software—Simpro experience is a bonus.
• A background in security systems or technical service environments.