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Customer Service
Coordinate order processing and customer communication to ensure on-time delivery
Tlalnepantla, State of Mexico, Mexico
Entry Level
2 days ago
Johnson Controls
A global leader in smart, healthy, and sustainable buildings, offering HVAC, fire, and security equipment and services.
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Job Title
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
Order Processing
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder Monitoring And Order Management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Enquiry Handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
Customer Care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & Miscellaneous
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
What Are We Looking For?
- Customer-oriented experience with a focus on details
- PC skills – MS office
- Communication and interpersonal skills
- Problem-solving • SAP (desirable)
About Johnson Controls
A global leader in smart, healthy, and sustainable buildings, offering HVAC, fire, and security equipment and services.