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Technical Support Specialist
Help customers resolve technical issues to ensure a seamless user experience
Basta Tahta, Beirut Governorate, Lebanon
yesterday
Jobs for Humanity
A global initiative dedicated to providing inclusive employment opportunities for underrepresented communities.
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Technical Support Specialist
The role of a Technical Support Specialist is critical in our organization as they serve as the first point of contact for our customers who are experiencing technical issues related to our products or services.
Job Purpose: The main purpose of this role is to assist customers in resolving technical issues, to provide them a smooth user experience. This includes diagnosing the problem, providing solutions, and guiding users through troubleshooting steps.
Job Duties and Responsibilities:
- Assist customers in resolving technical issues related to our products or services
- Ensure the smooth user experience by diagnosing problems and providing immediate solutions
- Guide users through troubleshooting steps effectively
- Demonstrate strong problem-solving abilities and effective communication
- Maintain customer satisfaction by addressing their concerns with patience and empathy
Required Qualifications:
- Experience in a similar technical support role
- Strong problem-solving abilities
- Excellent communication skills
- Solid understanding of the technology or software being supported
- Ability to guide users through troubleshooting steps effectively
- Patience and empathy when working with customers
- Experience in diagnosing problems and providing solutions
- Demonstrated customer service skills
Technical Support Specialist
Basta Tahta, Beirut Governorate, Lebanon
Technical Support
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A global initiative dedicated to providing inclusive employment opportunities for underrepresented communities.