Account Manager

Account Manager

Knowliom excels in crafting cultural experiences across diverse domains, spanning museums, arts, brands, real estate, and experience markets, with a particular focus on showcasing Saudi Arabia's rich cultural heritage. With an impressive track record, the company currently oversees 18 cultural assets and science centers around Saudi Arabia, Knowliom distinguishes itself in Public Engagement, Cultural Assets Activation and operational planning, and project management. Driven by a passion for the societal impact of culture, the company is committed to engaging and inspiring communities throughout Saudi Arabia and the broader MENA region. Knowliom's mission is to enhance the visitor experience and reshape the cultural landscape, ensuring that the treasures of Saudi Arabia are celebrated and cherished for generations to come.

We are seeking a dynamic and customer-focused Account Manager to join our team in Riyadh, Saudi Arabia. As an Account Manager, you will be responsible for maintaining and growing relationships with our valued clients, ensuring their satisfaction, and driving business growth.

• Serve as the primary point of contact for assigned accounts, managing day-to-day client interactions and fostering long-term relationships
• Develop and implement strategic account plans to maximize client retention and revenue growth
• Collaborate with internal teams to ensure timely delivery of products and services to clients
• Conduct regular client meetings to understand their needs, address concerns, and identify new business opportunities
• Analyze client data and market trends to provide insights and recommendations for account growth
• Negotiate contracts and resolve any conflicts or issues that may arise
• Maintain accurate records of client interactions, sales, and account status in the CRM system
• Monitor and report on key performance indicators (KPIs) for assigned accounts
• Stay up-to-date with industry trends and competitor activities to provide valuable insights to clients
• Participate in cross-functional team meetings to align account strategies with overall business objectives

Bachelor's degree in Business, Marketing, or a related field

5-8 years of experience in account management, client relations, or a similar role

Proven track record of meeting or exceeding sales targets and client retention goals

Strong communication and interpersonal skills, with the ability to build and maintain relationships at all levels

Excellent organizational and time management skills

Analytical mindset with the ability to interpret data and provide strategic recommendations

Proficiency in CRM systems and Microsoft Office suite

Demonstrated problem-solving skills and ability to work independently and as part of a team

Negotiation skills and the ability to handle complex client situations

Strategic thinking abilities to develop and implement account growth plans

Adaptability to work in a fast-paced, dynamic environment

Fluency in English; Arabic language skills are a plus

Willingness to travel occasionally within the region as required