Sr. Customer Success Specialist (remote) - Remote Eligible

Customer Success Coordinator - Remote

In this role, you will play an essential part in ensuring our customers derive ongoing value from our platform. You will manage various customer renewals, identify growth opportunities, and ensure satisfaction at every stage of their journey. Working collaboratively across departments like Customer Success, Revenue, and Marketing, your organizational and communication skills will help deliver a smooth customer experience. This is an exciting opportunity for someone who is passionate about maximizing customer success and making a significant impact.

Accountabilities

• Manage the full renewal lifecycle for a large portfolio of customers
• Create quotes, process orders, track forecasts, and collect purchase orders
• Support agreement negotiations in partnership with internal stakeholders
• Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
• Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
• Partner with Account Executives to support upsell and cross-sell motions
• Maintain accurate records and contribute to forecast accuracy and account health

Requirements

• Passion for helping customers succeed and a drive to make an impact
• Grit and resilience; energized by challenges and persistent in finding solutions
• Exceptional organizational skills and attention to detail to manage multiple priorities
• Curiosity around SaaS, technology, or workforce development
• Basic understanding of business development, sales, or customer success
• Comfortable using various communication methods (emails, calls, meetings, webinars)
• Business sense and ability to analyze data to address customer situations
• Strong communication, organization, and time management skills
• Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process

Benefits

• Blended workplace with remote or hybrid setups depending on the role
• Mission-driven and guided by strong culture pillars
• Commitment to diversity and belonging
• Culture of trust, autonomy, and collaboration
• Focus on lifelong learning and team member growth
• Competitive compensation packages and comprehensive medical coverage
• Unlimited PTO and wellness reimbursements
• Access to a Pluralsight subscription and professional development funds