SMB Implementation Manager (remote - US) - Remote Eligible
Jobgether
Smb Implementation Manager
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an SMB Implementation Manager, Australia in the United States.
We are seeking a dynamic Implementation Manager to guide small and medium business customers through a structured 12-week onboarding and implementation program. In this role, you will serve as a trusted point of contact, ensuring clients successfully adopt technology solutions that optimize their workflows. You will coordinate projects, troubleshoot issues, and provide hands-on training to help customers achieve their business goals. This position requires strong project management skills, critical thinking, and the ability to build meaningful relationships with clients. Ideal candidates thrive in fast-paced, collaborative environments and are committed to delivering excellent customer experiences while supporting business growth.
Accountabilities
- Manage the end-to-end 12-week implementation process for SMB clients, ensuring timely go-live.
- Prepare, update, and maintain project management documentation and materials.
- Identify and mitigate risks that may delay customer onboarding and adoption.
- Conduct live working sessions, demonstrations, and training with clients to showcase best practices and product features.
- Host check-ins, office hours, and one-on-one meetings with assigned accounts to provide ongoing support.
- Troubleshoot software and hardware issues related to platform implementation and integrated applications.