Service Desk Technician (remote - US) - Remote Eligible
Jobgether
Service Desk Technician
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Technician in the United States.
This role is ideal for a technically skilled professional who enjoys providing hands-on IT support and ensuring smooth daily operations for end-users. You will be the first point of contact for troubleshooting and resolving hardware, software, and network issues, acting as a trusted IT resource. The position requires a proactive approach, strong communication skills, and a focus on delivering excellent customer service. You will collaborate with internal teams, document solutions, and help maintain IT standards across devices and platforms. This role offers a remote-friendly environment, opportunities to learn cloud technologies, and the chance to contribute to improving IT processes.
Accountabilities
- Provide first-level support to end-users for hardware, software, and cloud-based services.
- Triage, troubleshoot, and resolve technical issues promptly, escalating complex problems when necessary.
- Document troubleshooting steps, resolutions, and maintain knowledge base articles.
- Build and maintain trustful relationships with the user community.
- Assist in configuring and maintaining desktops, laptops (Windows, macOS, ChromeOS), and mobile devices (iOS, Android).
- Identify opportunities to streamline IT processes and educate users to prevent recurring issues.
Participate in on-call rotations and respond to after-hours alerts