Senior Strategic Account Manager, Upper Enterprise - Remote Eligible

Senior Strategic Account Manager, Upper Enterprise

This role is a high-impact, revenue-accountable position responsible for managing and expanding a portfolio of high-touch Upper Enterprise accounts. You will act as the "CEO" of your book of business, driving net dollar retention, renewals, and upsell opportunities. The position requires executive-level engagement, strategic account planning, and translating advanced Customer AI capabilities into measurable business outcomes. You will work closely with cross-functional teams including Sales, Product, and CX to ensure customer success and influence product roadmaps. This role is fully remote and offers the opportunity to shape relationships with Fortune 500-level clients while generating significant commercial impact. Your work directly contributes to scaling adoption, increasing customer satisfaction, and delivering long-term value.

Accountabilities:

• Own the revenue performance of a portfolio of 7–10 Upper Enterprise accounts, including renewals, expansion, and net dollar retention
• Build and execute strategic account plans, identifying white space and aligning AI solutions to customer business priorities
• Lead executive engagement across C-suite and senior stakeholders, facilitating QBRs and EBRs that translate platform insights into business outcomes
• Manage complex commercial negotiations, navigating procurement, legal, and multi-stakeholder approval processes
• Serve as the internal voice of the customer, collaborating with Sales, Product, and CX teams to ensure customer needs influence roadmaps and initiatives
• Position AI capabilities as strategic investments, delivering solutions that drive efficiency, customer devotion, and measurable ROI
• Proactively identify risks, opportunities, and account growth strategies, driving action independently and ensuring high-quality engagement

Requirements:

• 8+ years in a quota-carrying, client-facing role such as Strategic Account Management, Install Base Sales, or Expansion Sales within SaaS
• Proven track record exceeding net retention and expansion targets, including six-to-seven figure renewals
• Experience managing high-touch Enterprise accounts with complex organizational hierarchies
• Strong executive presence with the ability to influence and hold C-suite stakeholders accountable
• Strategic thinking with the ability to develop multi-threaded account plans and actionable roadmaps
• Customer-obsessed mindset, combining commercial acumen with deep care for client success
• Self-starter with ownership mentality, able to anticipate needs and drive outcomes independently
• Excellent communication, negotiation, and cross-functional collaboration skills

Benefits:

• Competitive base salary with stock options and performance-based incentives
• Generous paid time off, parental leave, and home office stipends
• Fully remote work environment with occasional in-person team gatherings
• Comprehensive medical, dental, and vision benefits
• Professional growth opportunities, coaching, and inclusive workplace culture
• Opportunity to work with cutting-edge AI technologies in customer experience