Senior Client Success Executive - Remote Eligible

Senior Client Success Executive

This strategic client-facing role offers the opportunity to partner with large enterprise organizations in shaping impactful healthcare and employee benefits experiences. As a Senior Client Success Executive, you will manage high-value client relationships, driving retention, growth, and measurable business outcomes through consultative guidance and data-driven insights. You will work closely with executive stakeholders to align benefit strategies with organizational priorities while ensuring exceptional service delivery and long-term partnership success. The role combines strategic account management, analytics, operational leadership, and relationship development within a rapidly evolving healthcare technology environment. Ideal for a highly consultative professional, this position provides the opportunity to influence client strategy, optimize employee engagement, and contribute to meaningful improvements in care access and workforce wellbeing.

• Manage a portfolio of large and complex employer accounts, serving as the primary strategic partner throughout the client lifecycle.
• Build and maintain strong executive-level relationships with stakeholders including HR leaders, finance executives, benefits teams, and external consultants.
• Lead quarterly and annual business reviews, renewal discussions, and long-term strategic planning initiatives.
• Align solutions and programs with client priorities related to employee experience, healthcare outcomes, access, engagement, and cost management.
• Analyze utilization, engagement, clinical, and financial data to deliver actionable insights, ROI reporting, and workforce impact recommendations.
• Drive client retention, satisfaction, and revenue growth by identifying opportunities for program optimization and service expansion.
• Proactively identify risks and implement mitigation strategies to support long-term partnership success and operational stability.
• Collaborate with internal teams across marketing, product, operations, and clinical functions to enhance client engagement and service delivery.
• Serve as the internal voice of the client, influencing operational priorities, product enhancements, and strategic initiatives.
• Ensure timely and accurate execution of client deliverables, account documentation, reporting, and strategic account planning activities.
• Navigate complex healthcare and benefits ecosystems involving consultants, health plans, and external partners.

• 8–12+ years of experience in client success, strategic account management, consulting, or healthcare benefits environments.
• Proven experience managing large, complex employer or enterprise-level client relationships.
• Strong financial acumen with the ability to interpret utilization, spend, and engagement data to drive strategic recommendations.
• Excellent executive presence and communication skills with the ability to influence senior stakeholders and decision-makers.
• Deep understanding of the employer benefits ecosystem, healthcare programs, or related employee benefits solutions is strongly preferred.
• Demonstrated success driving retention, client satisfaction, account growth, and long-term strategic partnerships.
• Strong analytical and storytelling capabilities with experience presenting executive-level business insights and performance reporting.
• Ability to manage multiple priorities and complex client environments in a fast-paced and evolving organization.
• Collaborative mindset with strong relationship-building, problem-solving, and strategic planning skills.
• Willingness and ability to travel approximately 40% as needed for client engagement and business activities.

• Competitive compensation package aligned with experience and expertise.
• Fully remote work flexibility within the United States.
• Opportunity to work with enterprise-level clients and strategic healthcare initiatives.
• Exposure to a rapidly growing and innovation-driven healthcare technology environment.
• Career growth and leadership development opportunities.
• Collaborative and mission-driven culture focused on improving employee wellbeing and healthcare experiences.
• Travel opportunities to support client relationships and strategic business initiatives.
• Comprehensive benefits and wellness offerings designed to support work-life balance and employee health.