Remote Technical Account Manager Lead - Remote Eligible

Technical Account Manager Lead - Remote

This position is posted by Jobgether on behalf of a partner company. In this role, you will play a crucial part in the technical account management journey, ensuring successful integration and stabilization for merchants across North America. Your passion for technology will empower companies to navigate the complexities of payment systems, driving innovation and enhancing operational efficiency. As you align technical solutions with business needs, your contributions will significantly impact the payment landscape, supporting a wide range of clients and partners on their journey towards success.

Accountabilities

• Own the end-to-end technical account management journey for merchants and partners in North America.
• Lead technical conversations with customer stakeholders on integration strategy and risk management.
• Become a trusted advisor to customers by understanding and translating their operational needs.
• Coordinate cross-functionally with multiple teams to unblock integrations and ensure timely launches.
• Troubleshoot end-to-end API/payment issues and drive resolution with internal teams.
• Improve the technical account management playbook through documentation and process automation.

Requirements

• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or similar.
• Strong understanding of RESTful APIs and web services, with proficiency in API tooling.
• Knowledge of web fundamentals and at least one server-side programming language.
• Exposure to database management and troubleshooting distributed systems.
• Strong project management skills and ability to communicate effectively under pressure.
• Fluency in English.

Benefits

• Competitive compensation.
• Remote work flexibility - Work from anywhere in North America.
• Home office bonus to create your ideal work environment.
• Provision of necessary work equipment.
• Stock options as part of the compensation package.
• Comprehensive health plan available globally.
• Flexible days off to support work-life balance.
• Opportunities for language, professional, and personal growth courses.