Remote Technical Account Manager

Technical Account Manager - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

Accountabilities

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

Requirements

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

Benefits

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.