Remote Support Technician - Remote - Remote Eligible

Remote Support Technician - Remote

In this role, you will be instrumental in ensuring seamless multilingual communication during live events. You will provide vital technical support to interpreters, speakers, and attendees, making sure that every participant has a smooth experience. Your calm professionalism will shine through as you troubleshoot issues in real-time while collaborating with a diverse, global team. This fully remote position offers a unique opportunity to develop your technical skills while contributing to impactful global events.

Accountabilities

• Act as a client facing technical support point during live multilingual events
• Guide interpreters, speakers and attendees in a clear, confident and professional manner
• Ensure a smooth and high quality experience for all participants
• Support the preparation and setup of event environments and platforms behind the scenes
• Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
• Respond quickly in live environments and maintain control under pressure
• Work closely with Project Managers, Senior Technicians and global teams
• Participate in ongoing training and upskilling

Requirements

• Strong client facing skills with a professional and calm approach
• Experience working in global or multicultural environments, ideally across time zones
• Comfortable using digital tools such as Zoom, Teams or similar platforms
• Tech confident, with the ability to quickly learn and navigate new technologies
• Strong problem solving ability and quick thinking in live situations
• Ability to work independently in a fast paced remote environment
• English at B2 level or higher
• Basic understanding of AV or conferencing setups is a big plus

Benefits

• An opportunity to make an impact at a mission-driven organization
• An international and multicultural work environment
• An open and impact-driven company culture that embraces creativity
• A remote company setting that provides autonomy, flexibility, and personal growth opportunities