Remote Lead Customer Success Manager

Senior Customer Success Manager - Remote

This position is posted by Jobgether on behalf of a partner company. In this role, you will play a vital role in managing relationships with 15-25 accounts. Your objective will be to ensure that clients receive a seamless experience and derive measurable value from the services offered. By acting as the main point of contact after the sale, you will bridge the communication between clients and internal teams, delivering key insights that will foster client engagement. Your work will impact growth and expansion opportunities, driving both client satisfaction and business success.

Accountabilities

• Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor.
• Guide new clients through a structured onboarding journey, ensuring they are fully enabled and effectively trained.
• Represent the customer's perspective internally by capturing feedback and collaborating with product teams.
• Monitor client engagement and usage trends to anticipate challenges and address risks proactively.
• Partner with Sales on renewal cycles and support success planning and ROI demonstration.

Requirements

• Minimum of 3-5 years of experience in customer success, account management, or related field.
• Bachelor's Degree preferred or equivalent experience.
• Ability to understand key customer personas and needs from IT suppliers.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of Salesforce and Microsoft 365.
• Familiarity with tools like Gainsight or ChurnZero is preferred.
• Willingness to travel within U.S. (10% travel).

Benefits

• 15 vacation days (prorated based on start date)
• 12 company-paid holidays
• 6 paid sick days (prorated based on start date; may vary by state)
• Medical, dental, and vision coverage
• 2 floating holidays (prorated based on start date)
• 1 volunteer day
• 401(k) company match
• Company-paid short-term disability
• Company-paid life insurance
• Company-paid parental leave