Remote - Client Service Representative (customer Services) - Remote Eligible
Jobgether
Client Service Representative
This position is posted by Jobgether on behalf of Credit Pros. We are currently looking for a Client Service Representative (Customer Services) in India.
This is a full-time, fully remote opportunity to work in a dynamic, fast-paced environment where you will play a key role in delivering exceptional customer service and ensuring high client satisfaction. You will handle inbound calls, emails, and chat inquiries, addressing account, billing, and product-related questions. Using a range of technology tools, you will research, investigate, and resolve customer issues while maintaining accurate records. This role requires empathy, strong communication skills, and the ability to work independently while meeting performance targets. It's an ideal position for someone with a passion for helping customers and a drive to grow within the financial services sector.
Accountabilities
In this role, you will:
- Respond to customer inquiries via phone, email, and chat, following established SOPs.
- Use a suite of technology tools (Microsoft Suite, Salesforce, ZOHO, Hodu) in daily operations.
- Escalate and distribute issues to appropriate departments according to guidelines.
- Record, review, and follow up on customer requests and resolutions.
- Investigate, research, and propose solutions to client issues.
- Update customer records accurately during conversations.
- Consistently meet and exceed KPIs, including client-facing time, call quality, and occupancy targets.