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Operations And Implementation Specialist (remote - US) - Remote Eligible
Implement standardized onboarding workflows for scaled customer accounts using milestone tracking.
Remote
Mid-Level
2 weeks ago
Jobgether
An online platform specializing in personalized job matching and career opportunities for professionals seeking employment across borders.
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Operations And Implementation Specialist
This position is posted by Jobgether on behalf of Cocoon. We are currently looking for an Operations And Implementation Specialist in United States.
We're looking for a sharp, solution-oriented professional to streamline complex processes and optimize customer implementations in a fast-paced, high-growth startup. This role blends operational execution, customer enablement, and project management, all while improving the experience for both internal teams and end users. If you thrive in ambiguity, love building scalable systems, and enjoy simplifying the unsimplifiable, you'll find tremendous ownership and purpose here. You'll work cross-functionally with data, product, and leadership to drive real impact.
Accountabilities:
- Collaborate with cross-functional teams to streamline internal processes and build scalable runbooks.
- Implement efficient, standardized onboarding workflows for scaled customer accounts using milestone tracking and documented handoffs.
- Deliver impactful customer enablement strategies through self-serve resources and product education.
- Analyze operational data, define KPIs, and identify areas for continuous improvement.
- Support project management efforts to ensure alignment with business objectives.
- Identify and address gaps in processes or collaboration across teams.
- Communicate clearly and effectively with internal teams and stakeholders.
- Use insights from implementation metrics to inform product improvements and enhance operational strategies.
Operations And Implementation Specialist (remote - US) - Remote Eligible
Remote
Customer Success
About Jobgether
An online platform specializing in personalized job matching and career opportunities for professionals seeking employment across borders.