IT Help Desk And Network Support Specialist - Remote Eligible

IT Help Desk And Network Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Help Desk And Network Support Specialist in Illinois (USA).

This role is ideal for a tech-savvy professional who enjoys supporting both in-office and remote teams. The IT Help Desk And Network Support Specialist will be responsible for ensuring seamless IT operations, managing network infrastructure, troubleshooting hardware and software issues, and implementing security best practices. You will serve as the first point of contact for technical support, assist with onboarding/offboarding, and help optimize remote work environments. This position offers exposure to a variety of IT systems, collaboration tools, and networking technologies, while providing opportunities to enhance operational efficiency and user satisfaction. Success in this role requires strong problem-solving skills, excellent communication, and the ability to prioritize tasks in a dynamic work environment.

Accountabilities

• Act as the primary point of contact for IT support requests from on-site and remote employees.
• Troubleshoot and resolve issues with computers, printers, VoIP phones, and conference room A/V systems.
• Monitor, maintain, and optimize office networking infrastructure, including Wi-Fi, switches, and cabling.
• Provide remote technical support for distributed team members, including software, hardware, and connectivity issues.
• Manage hardware and user account setups for new hires and handle onboarding/offboarding processes.
• Maintain accurate records of support tickets and assist with IT asset inventory, procurement, and lifecycle management.
• Collaborate with external vendors for specialized support or equipment servicing.
• Support the implementation of cybersecurity measures, including multi-factor authentication, endpoint protection, and user access audits.
• Educate users on secure computing practices and provide informal IT training or guidance.
• Perform additional IT-related tasks as required, including supporting product and engineering initiatives.