Help Desk Specialist (remote - US) - Remote Eligible

Help Desk Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Help Desk Specialist in United States.

As a Help Desk Specialist, you will be the first point of contact for employees seeking assistance with the company's internal web portal. You will handle support requests, answer questions, and troubleshoot technical issues to ensure users can work efficiently and effectively. This role requires a strong customer service mindset, attention to detail, and the ability to communicate clearly with both technical and non-technical users. Working remotely, you will collaborate with other team members to streamline support processes, improve user experience, and maintain a high level of satisfaction. This is an excellent opportunity for someone who enjoys problem-solving and wants to contribute to a fast-growing, innovative organization.

Accountabilities

• Provide user support by answering questions and resolving issues related to the company's web portal.
• Troubleshoot technical problems, guiding users through portal features and functionality.
• Communicate with users in a clear, professional, and friendly manner to ensure timely and accurate responses.
• Monitor user feedback to help improve the web portal and related support processes.
• Collaborate with other team members to ensure user inquiries are handled efficiently.
• Maintain accurate records of user interactions, reported issues, and resolutions.
• Complete all required initial and ongoing training within expected timeframes.