Everpro - Customer Success Manager (remote US) - Remote Eligible

Customer Success Manager – EverPro

This position is posted by Jobgether on behalf of Updox. We are currently looking for a Customer Success Manager – EverPro in the United States.

As a Customer Success Manager, you'll play a pivotal role in managing client accounts throughout their lifecycle—from onboarding to renewal. You'll engage directly with customers across the home and field service industries, helping them maximize the value of tailored SaaS solutions. This role combines relationship management, product enablement, and data-driven decision-making in a highly collaborative, remote-friendly environment. You'll act as a strategic advisor and product expert, ensuring customers are empowered, supported, and set up for long-term success.

Accountabilities:

• Manage a portfolio of B2B SaaS customer accounts at various lifecycle stages, health levels, and usage maturity.
• Proactively drive product adoption, retention, expansion, and customer satisfaction.
• Act as a trusted advisor, aligning product functionality with customer goals and use cases.
• Provide consultative support during complex situations such as feature requests, bugs, or escalations.
• Collaborate cross-functionally with teams in CX, Sales, Marketing, Product, and Engineering to amplify the customer voice.
• Clearly communicate ROI and success metrics to customers and internal stakeholders.
• Maintain detailed account records using tools like PlanHat, leveraging data to inform engagement strategies.
• Empower customers to self-solve through education, enablement, and proactive communication.
• Contribute to team knowledge sharing by creating resources that support scalability.
• Advocate for product partnership integrations and demonstrate their value to clients.