Enterprise Customer Success Manager (remote - US) - Remote Eligible

Enterprise Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in the United States.

The Enterprise Customer Success Manager will serve as a strategic partner to key clients, ensuring they maximize the value of the company's solutions while building long-term, trusted relationships. This role combines account management, product expertise, and data-driven insights to drive client satisfaction, retention, and expansion. You will collaborate closely with cross-functional teams, advocate for customer needs internally, and deliver tailored training and support. Success in this position requires strong analytical skills, exceptional communication, and a customer-centric mindset. The role offers a high degree of autonomy, opportunities to influence product adoption, and direct impact on client success metrics. You will engage with both operational teams and executive stakeholders to drive measurable business outcomes and promote best practices across the client base.

Accountabilities

• Develop and maintain strong relationships with enterprise clients, ensuring alignment with their strategic objectives and driving mutual success.
• Act as the primary point of contact for customers, delivering strategic guidance and proactive support.
• Provide training, education, and enablement through webinars, live sessions, and digital resources to optimize product utilization.
• Gather client feedback and advocate for enhancements, improvements, and solutions that meet evolving needs.
• Monitor client health metrics, track adoption, and identify opportunities for growth or risk mitigation.
• Collaborate with internal teams to resolve issues efficiently and ensure seamless client experiences.
• Prepare and present strategic business reviews and executive-level presentations to drive engagement and measurable outcomes.