Director Of Implementation And Technical Account Management - Remote Eligible

Director Of Implementation And Technical Account Management

This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company's products. You will lead a high-performing team, defining strategy, setting objectives, and establishing key metrics to drive operational excellence. This role blends hands-on technical guidance with strategic decision-making, including customer advocacy, product integration oversight, and collaboration with engineering and product teams. You will build strong client relationships, influence senior stakeholders, and provide technical direction to optimize customer success. The position requires a proactive, results-driven leader capable of balancing global strategy with localized execution.

Accountabilities:

• Lead, hire, and manage cross-functional technical support and implementation teams across strategic global territories
• Define and execute the implementation and technical account management strategy, establishing clear objectives and KPIs for team performance
• Engage with senior leadership and clients to provide technical guidance, advocacy, and strategic input on product adoption and integration
• Collaborate with product and development teams to customize solutions and optimize client-specific implementations
• Monitor product integration and ramp-up processes to ensure successful adoption and long-term customer satisfaction
• Provide basic technical troubleshooting and guidance to resolve complex issues, ensuring smooth operation of client systems
• Foster a customer-centric culture, building and maintaining strong relationships with key stakeholders to maximize value realization

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years' experience in technical support, customer success, implementations, or related roles within technology-focused companies
• Strong leadership skills with experience managing cross-functional, geographically distributed teams
• Excellent communication skills to engage effectively with both technical and non-technical stakeholders
• Basic coding skills and solid understanding of software development processes
• Proven ability to guide clients strategically, manage risks, and make informed technical and business decisions
• Experience working across multiple time zones and with global clients
• Fluency in English required; Spanish and Portuguese are considered a plus

Benefits

• Flexible, remote-first work environment with the ability to manage work across multiple time zones
• Competitive compensation package reflecting experience and qualifications
• Opportunities to lead and develop high-impact global teams
• Professional growth through strategic leadership and cross-functional collaboration
• Exposure to cutting-edge technology and product development in the online payments ecosystem
• Inclusive and collaborative work culture supporting innovation and autonomy