Customer Support Manager (remote - US) - Remote Eligible
Jobgether
Customer Support Manager
This position is posted by Jobgether on behalf of Runwise. We are currently looking for a Customer Support Manager in the United States.
This role offers an exciting opportunity to join a fast-paced climate-tech company making a direct impact on energy efficiency and sustainability across thousands of buildings. As a Customer Support Manager, you'll engage directly with property managers and building owners to ensure optimal system performance, tenant comfort, and reduced carbon emissions. You'll manage a consistent shift from Tuesday to Saturday (11:30 AM–8:00 PM EST), making it ideal for candidates in PST or MST time zones. This is a mission-driven environment that values adaptability, strong communication, and customer-first problem-solving.
Accountabilities:
- Provide real-time technical support via live phone calls on a 24/7 support line.
- Remotely troubleshoot heating and energy systems in multifamily and commercial buildings.
- Analyze system data and perform real-time settings adjustments using the internal platform.
- Conduct remote quality assurance after installations or service calls to ensure system performance.
- Partner with a wide range of customers—from individual property owners to large companies—by acting as a trusted advisor on energy-saving strategies.
- Help customers achieve fuel reduction goals and ensure tenant comfort through continuous monitoring and optimization.