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Customer Support Expert (remote - US) - Remote Eligible
Deliver exceptional multi-channel customer support while advocating for brand loyalty.
Remote
Junior
$55,000
USD / year
3 days ago
Jobgether
An online platform specializing in personalized job matching and career opportunities for professionals seeking employment across borders.
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Customer Support Expert
We are currently looking for a Customer Support Expert in the United States. We are seeking a motivated Customer Support Expert to deliver exceptional service and build strong relationships with our customers throughout their journey. In this role, you will master product knowledge, resolve inquiries efficiently, and advocate for our brand while contributing to a collaborative, high-growth environment. You will engage with customers via phone, text, and email, identifying opportunities to improve processes and customer satisfaction. This position is fully remote within the continental US and offers a dynamic, fast-paced environment where your insights directly impact the customer experience and overall business success.
Accountabilities
- Provide personalized, best-in-class support to customers across multiple channels, including phone, email, and text.
- Understand customer goals and challenges to deliver effective solutions and ensure a positive experience.
- Maintain deep knowledge of the product to answer tickets efficiently and accurately.
- Collaborate with the team to achieve company goals, including customer retention and acquisition.
- Identify areas for improvement in support resources, including macros, help center content, and internal processes.
- Serve as an advocate for customers, providing actionable feedback to enhance the overall experience.
Customer Support Expert (remote - US) - Remote Eligible
Remote
$55,000
USD / year
Customer Success
About Jobgether
An online platform specializing in personalized job matching and career opportunities for professionals seeking employment across borders.