Customer Success Specialist (remote - US) - Remote Eligible

Customer Success Specialist

We are currently looking for a Customer Success Specialist in the United States. We are seeking a motivated and detail-oriented Customer Success Specialist to support account management and drive customer satisfaction across a diverse client base. In this role, you will manage active accounts, ensure smooth onboarding, and help clients maximize value from products and services. You will collaborate closely with sales, marketing, and operations teams to deliver exceptional support, identify upselling opportunities, and contribute to overall team performance. The ideal candidate thrives in a fast-paced, dynamic environment, balancing multiple priorities while maintaining professionalism, accuracy, and a customer-first mindset. This is an opportunity to make a direct impact on client relationships and business growth while developing skills in account management and customer success.

Accountabilities

• Manage and maintain active customer accounts, ensuring daily support and satisfaction.
• Secure account renewals and identify opportunities to upsell additional products and services.
• Onboard new accounts and oversee timely setup and implementation.
• Collaborate with internal teams, including marketing, research, editorial, social, and operations, to ensure coordinated service delivery.
• Maintain accurate records using CRM tools and manage account-related documentation, including invoicing and renewal agreements.
• Monitor multiple projects, prioritize tasks, and ensure deadlines are consistently met.
• Provide proactive troubleshooting, problem-solving, and customer guidance to support success and retention.
• Serve as a key liaison between clients and internal teams to ensure smooth operations and client satisfaction.