Customer Service Broker - Remote - Remote Eligible

Customer Service Broker - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Broker - REMOTE. In this role, you will provide essential support to clients in the home and auto insurance sector. Your expertise will help in resolving client complaints, assessing risks, and delivering top-notch service. You will directly influence customer satisfaction and retention, playing a vital role in achieving company goals. Your contributions will shape the client experience and maintain the integrity of the insurance processes. Join us to make an impact in a supportive and collaborative environment.

Accountabilities

Direct and respond to telephone inquiries and written requests, processing changes in the system.

Resolve product and service problems by clarifying complaints and determining effective solutions.

Attract potential clients by answering questions and providing information about products and services.

Prepare and draft responses to routine correspondence and maintain records of insurance transactions.

Process rewrites and remarkets following established guidelines.

Maintain a comprehensive log and manage customer inquiries while ensuring confidentiality.

Provide quality service according to customer service standards.

Requirements

A RIBO licence is required.

Minimum of one year's experience in personal lines automobile and property insurance.

Exceptional communication skills to engage effectively with internal and external stakeholders.

Strong time management and organizational skills to handle competing priorities.

Intermediate knowledge of Microsoft Office Suite applications.

Bilingualism is considered an asset.

Benefits

Competitive salary ranging from $52,454.00 to $72,100.00, with rewarding bonuses.

Industry-leading benefits with 100% premium coverage starting on your first day.

Defined benefit pension plan to ensure a financially confident retirement.

100% coverage of approved continuing education and licensing fees.

Access to a wealth of learning resources for professional development.

Flexible work-from-home and hybrid options.

Opportunities for advancement and personal growth.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.