Customer Account Manager (remote - US) - Remote Eligible

Customer Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Account Manager in the United States.

As a Customer Account Manager, you will be responsible for driving adoption, engagement, and growth across a portfolio of clients, ensuring they derive maximum value from the products and services provided. You will serve as a strategic advisor, partnering with customers to navigate their goals, resolve challenges, and strengthen long-term relationships. This role combines relationship management, strategic planning, and revenue growth responsibilities, making it ideal for a results-driven, customer-centric professional. You will work collaboratively across internal teams, helping shape customer success strategies while maintaining accurate forecasts and driving measurable business outcomes.

Accountabilities

• Own and manage a portfolio of customer accounts, developing tailored strategies to drive adoption, engagement, and growth.
• Act as a trusted advisor, guiding customers through onboarding, renewal, and expansion processes.
• Cultivate executive-level relationships and align internal teams to meet customer objectives.
• Conduct regular check-ins, quarterly business reviews (QBRs), and success planning sessions to maintain customer health.
• Track and manage pipeline and forecast revenue opportunities to ensure alignment with customer goals.
• Collaborate cross-functionally with sales, product, and customer success teams to remove roadblocks and accelerate outcomes.