Associate Customer Success Manager, Smb/scale Team - Remote Eligible

Associate Customer Success Manager, SMB/Scale Team

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Customer Success Manager, SMB/Scale Team in the United States.

The Associate Customer Success Manager will play a key role in driving customer satisfaction, engagement, and growth across small to mid-sized school districts. This role focuses on onboarding new clients, ensuring successful adoption of solutions, and maintaining strong relationships with district leaders. You will analyze usage data, provide actionable insights, and collaborate with cross-functional teams to improve customer outcomes. The position requires a proactive, entrepreneurial mindset, excellent communication skills, and the ability to manage multiple accounts simultaneously. You will contribute to the renewal process, support product enhancements through structured feedback, and participate in occasional travel for training or strategic meetings.

Accountabilities

• Lead onboarding for new districts, including project kickoff, data integration, and training sessions.
• Monitor district engagement, usage, and outcomes, identifying areas for improvement and proactive intervention.
• Build and maintain executive-level relationships to ensure customer satisfaction and retention.
• Facilitate the renewal process, including quotes, approvals, and contract signatures.
• Collect and provide structured feedback to product teams based on customer interactions.
• Maintain accurate account records in CRM platforms such as Salesforce or Gainsight.
• Document challenges, continuously define problems, and collaborate with team members to enhance processes.