Account Manager - Remote - Remote Eligible

Senior Account Manager - Remote

In this role, you will be instrumental in building and nurturing client relationships that drive satisfaction and growth. Our partner is at the cutting edge of AI and fintech, providing solutions that streamline decision-making for lenders. You will collaborate with senior leadership, playing a crucial role in shaping success for both clients and the organization. Your efforts will contribute to creating a more inclusive financial system, enhancing service delivery, and improving client engagement.

Accountabilities

• Manage day-to-day relationships with assigned accounts, ensuring high client satisfaction and timely delivery of services.
• Support senior account managers in executing account plans and identifying upsell/cross-sell opportunities.
• Act as the primary point of contact for client queries, issue resolution, and ongoing support.
• Coordinate with internal teams (sales, product, and operations) to meet client requirements effectively.
• Track account performance, prepare reports, and share insights with clients and leadership.
• Assist in preparing proposals, presentations, and renewal documentation.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• 4+ years of account management/customer success SaaS experience working with enterprise-level clients.
• Proven track record of success with upselling, cross-selling and renewals.
• Client focused solutions experience.
• Ability to communicate client needs with internal teams.
• Talent for influencing client management.
• Ability to manage multiple projects and relationships simultaneously with strong negotiation and communication skills.
• Growth mindset.

Benefits

• Fast-growing, remote-first environment offers opportunities for skill development.
• Culture grounded in empathy, curiosity, humility, and ownership.
• Commitment to an inclusive workplace welcoming diverse perspectives.
• Opportunity to make a meaningful impact in the fintech industry.