Account Executive, Customer Success

Account Executive, Customer Success

This role is a strategic, relationship-driven position focused on managing and expanding high-value partnerships with health plan clients. The Account Executive, Customer Success serves as a trusted advisor to payer organizations, ensuring alignment between client objectives and service delivery while driving long-term retention and growth. You will operate at a senior level within complex healthcare ecosystems, engaging with clinical, operational, and executive stakeholders to support performance and value realization. The role requires a strong understanding of payer dynamics and the ability to translate client needs into actionable partnership strategies. It is highly collaborative, blending account management, strategic consulting, and business development within a fast-paced healthcare environment. You will play a key role in shaping growth opportunities and deepening enterprise-level relationships.

Accountabilities:

• Serve as the primary strategic partner for health plan clients, ensuring long-term retention, satisfaction, and expansion of key accounts.
• Develop and execute account strategies aligned with payer goals, performance metrics, and broader partnership objectives.
• Lead regular business reviews and strategic discussions with health plan stakeholders, focusing on performance outcomes and value creation.
• Identify and drive opportunities for revenue growth, service expansion, and deeper partnership engagement across assigned accounts.
• Collaborate closely with internal clinical, product, and operational teams to ensure seamless delivery and alignment with client expectations.
• Navigate complex payer environments, including contracting considerations, operational challenges, and multi-stakeholder decision-making processes.

Requirements:

• Proven experience working with or within health plans, with strong preference for payer-side or payer-facing roles.
• Strong understanding of health plan operations, decision-making structures, and payer partnership dynamics.
• Background in account management, strategic partnerships, or business development within healthcare or insurance ecosystems.
• Ability to engage and influence senior stakeholders across clinical, operational, and executive levels.
• Demonstrated success in driving account growth, retention, and long-term client value.
• Strong strategic thinking, communication, and relationship-building skills in complex, matrixed environments.
• Experience with national or regional health plans, payer vendors, or enterprise payer accounts is highly desirable.

Benefits:

• Competitive compensation ranging from $158,804 to $238,207 annually, based on experience and qualifications.
• Opportunity to work in a high-impact strategic role within the healthcare payer ecosystem.
• Exposure to enterprise-level health plan partnerships and complex client environments.
• Collaborative, cross-functional work environment with strong internal support teams.
• Career growth opportunities in strategic account leadership and healthcare partnerships.
• Flexible work arrangements depending on team and client needs.
• Comprehensive benefits package including healthcare coverage and retirement savings options.