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Customer Service Rep
Provide professional customer support to ensure customer satisfaction
Lagos
Junior
1 month ago
Jobberman
Connects job seekers with employers in Africa through an online recruitment platform, career resources, and talent management solutions.
1 Similar Job at Jobberman
Customer Service Representative
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Preferably female
About Jobberman
Connects job seekers with employers in Africa through an online recruitment platform, career resources, and talent management solutions.