Client Services Representative

Client Services Representative

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in respect we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

Are you a people person who value providing excellent customer service? JN Small Business Loans Limited seeks to recruit a Client Services Representative for our May Pen location – region 3. The incumbent is responsible for providing administrative support within the region.

Job Category: Clerical

Fixed Term Contract – Two (2) years

KEY RESPONSIBILITIES

• Make and receive telephone calls and handle within established standards
• Inform clients and prospective clients of products and services
• Conduct review of clients' files and upload relevant documentation to the system in keeping with KYC standards and checklist for loan approval
• Upload signed contracts and assist with completing the pre-disbursement complete checkbox
• Conduct periodic audits of customer files for completeness
• Ensure that a proper filing system is maintained for all correspondence
• Distribute, monitor and control the use of all stationary and office supplies
• Receive all mails/packages and log them in the mail book upon receipt; coordinate the delivery to recipients
• Deposit all stamp duty fees and all other charges to the identified JNSBL Account
• Take minutes of regional staff meetings
• Prepare a list of new clients and submit to the Credit Manager for preparation of swipe cards
• Monitor and maintain a log of the client files requested by the CROs

Requirements

REQUIRED QUALIFICATIONS & EXPERIENCE

• First Degree in Business Administration or other relevant fields
• A minimum of one (1) year experience in a fast-paced administrative/sales environment within a financial institution

PERSONAL ATTRIBUTES

• Customer service oriented
• Highly flexible and organised
• Excellent communication skills
• Ability to thrive in a dynamic team environment
• High level of proficiency in use of computer systems, particularly MS Office suite: Outlook, Word & Excel

CLOSING DATE FOR APPLICATION: August 27, 2025