Technical Services Manager

JLL Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transforming To The Workplace Team Of The Future

Resolve technical problems in a timely manner to enhance Occupant Experience

Escalate technical issues where required

Commitment to deliver the best level of service every time through attention to detail

Identify opportunities to improve technical service delivery to benefit the workplace

Trusted partner to deliver all GRE requirements aligned to GRE OE codes

Strive for Continuous Improvement implementation

Manage the Technicians and Engineers proactively

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Functional operational control to deliver excellence every time

Understand the operational and technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Implement and manage the change control process

Be able to resolve problems and improve operations

Client/Stakeholder Management (In Support Of The Technical Services Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Communicate effectively with Clients and vendors at the ground level to create customer delight

Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, cooperation, service, and performance excellence and personal success

Operations Management

Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery

Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation

Co-ordinate with Building Managers & the Business Units on Project issues

Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings

Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices

Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment

Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Contribute to the Monthly Management Report

To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly

Ensure all safety procedures, including Crisis Management/Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Prepare thought through risk assessments for self-delivery

Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations

Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

Ensure service deliverables meet SLAs and KPIs

When necessary raise risks to Workplace Experience Site Lead for further investigation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Escalate reoccurring problem and possible solutions to Engineering and Workplace team

Located on site at the clients offices

Mobile as required to cover multiple sites

Managing all technical service contracts, including inspections and quality management of service delivery

Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Share best practices and new ideas to further support the Workplace Experience Team

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation

Co-ordinate with Building Managers & the Business Units on Project issues

Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices

Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment

Follow the SOP/EOP and training programme for staff

Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Adhere to all safety procedures, including Crisis Management/Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Candidate Specification: Key Selection Criteria

Ideal Experience

• Excellent verbal and written communication skills
• Fluent in English (verbal) and Cantonese
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to effectively communicate and interact with all levels of people
• Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 6 years' experience in related discipline
• Holder of REW A0 is preferable, but not a must;
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

Critical Competencies For Success (With Corresponding 'I Am JLL Behaviours')

Client Focus & Relationship Management – 'I Value My Customers'

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

People Management and Team Leadership – 'I Am A Team Player'

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – 'I Am Proactive'

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – 'I Am Innovative'