Customer Services Executive
JLL
Customer Services Executive
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL – We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
About the Role
- Handle general reception duties including handling incoming calls, mailing and courier arrangements
- Monitor & assist on front desk/reception operation
- Coordinate with Event Team of the account and Facilities Management team
- Manage and monitor the performance of the service providers
- Ensure works are compliance with the Company and the Client's policy and standards including health & safety work practices in the client's office
- Provide quality services to customers and handle customers' enquiries politely
- Perform general office administrative duties as assigned including filing documents, procurement and maintenance of office equipment, stationery and water
- Handle ad hoc duties
What This Job Involves
Supporting communications across the board. In this role, you'll work directly with the regional account manager and regional operations manager in supporting both domestic and regional communications strategies. Your main task is to draft various communications pieces—including interesting social media posts, general announcements and communications templates—and ensure that these outputs are consistent across the region. You'll also assist in engaging our customers by developing satisfaction survey programmes, tracking feedback and generating monthly reports.
Bringing task management to front and centre. Are you a data expert? As the person in charge, you'll oversee system data and ensure that the information is accurate and up to speed. Likewise, you'll make sure that tasks are properly assigned, and that tagging follows global convention. You'll also report on task-related data and analysis on a monthly basis. Aside from this, you'll sit on top of tasks completions and any customer complaints.
Sound Like You? To Apply You Will Have
- Diploma or above with relevant experience
- Certificate in Secretarial, Business Studies, or equivalent
- Computer literacy is a definite pre-requisite
- Proficiency in both written and spoken English with good presentation and communication skill
- Interface with clients, landlords, consultants, contractors, and suppliers required
Experienced and customer-centric. You should have a degree or diploma in business administration, facilities or equivalent qualification, and over four years' experience in a related field. Likewise, strong customer skills and extensive experience in logistics management, international administration and data analysis may help you land this job.
Creative and strong-willed. You need to be highly creative to come up with engaging communications pieces across various media and platforms. You should also be a spoken and written communications pro, a multitasking hero and a master of poise under pressure. Think you're the one we're looking for? Apply now and be part of our global family.
What You Can Expect From Us
We're an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.
With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.
Location: On-site – Hong Kong, SAR, China
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!