Assistant Technical Service Manager

Assistant Technical Services Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Assistant Technical Services Manager based in Sydney you will work as part of a technical services team to deliver exceptional services to our client's portfolio of buildings in Australia and New Zealand. You will be responsible for delivering PPM, predictive works, powerdowns, energy and building services projects, process development & implementation and day to day responding to issues within the buildings. This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organisation and the public. The ideal candidate should have a friendly, pleasant and energetic personality, who enjoys providing excellent customer service.

Main Responsibilities:

Technical Operations & Asset Management Excellence

Critical Infrastructure Support

• Provide responsive technical solutions for building systems and user experience issues, ensuring seamless operations

Strategic Maintenance Leadership

• Drive comprehensive planned, predictive, and corrective maintenance programs to optimize asset performance
• Execute quality assurance protocols and vendor management for critical building systems, maintaining industry-leading operational standards
• Oversee MEP-F contractor performance to deliver exceptional service quality aligned with OEM specifications and best practices

Space Optimization & Compliance

• Coordinate capacity planning and utilization analytics to maximize office efficiency and tenant satisfaction
• Ensure full regulatory compliance across building portfolios while adhering to client-specific engineering standards and playbooks

Emergency Response & Project Delivery

• Provide 24/7 incident management support for mission-critical corporate real estate operations
• Lead technical oversight for new space installations, commissioning, and programming to achieve project objectives on time and within scope

Performance Analytics & Documentation

• Deliver comprehensive technical reporting and portfolio performance insights to drive strategic decision-making
• Maintain accurate as-built documentation and OEM specifications for optimal asset governance
• Develop and manage Standard Operating Procedures (MOPS/SOPS/EOPS) for operational excellence

Innovation & Sustainability Leadership

• Design and implement cutting-edge programs that reduce utility costs, enhance productivity, and generate measurable savings
• Identify and execute energy efficiency initiatives with full lifecycle validation
• Champion smart building technologies and sustainability initiatives to meet client ESG objectives

Continuous Improvement

• Conduct thorough maintenance performance reviews to ensure optimal system reliability
• Collaborate with cross-functional teams to exceed client expectations and deliver innovative solutions

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible working

Sound like you? To apply you need to have:

• Minimum of 3 years of relevant experience in engineering or facilities environment.
• Certification in Sustainability such as LEED, WELL will be an added advantage.
• Experience in managing minor projects will be an added advantage.
• Thorough understanding of building services design and engineering management
• Ability to identify and implement opportunities for operational efficiency/improvement and implement agreed solutions

About us:

Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

As an organization, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number LMREQ453959

Location: On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!